Licensing & system design
OPERA licence purchase through us as the authorised distributor, requirement workshops with each department, property network survey, hardware sizing and a written scope you can hold us to.
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ServicesThe software is the easy part.
A property system succeeds or fails on configuration, data migration, training and what happens at 2am three months after go-live. That is the work we sell.
End-to-end support
What we do
Implementation & training
Configuration, data migration from your current system, interface setup, and department-by-department training before cutover.
24/7 support
Hotline on +84 1900 2048 and support.mm@infotelvn.com, remote assistance and on-site response against agreed severity targets. As the authorised distributor we raise and chase Oracle cases on your behalf — you never queue with Oracle yourself.
Upgrades & maintenance
Version upgrades planned around your low season, patch windows, health checks and preventive hardware maintenance.
Custom interfaces
OHIP and legacy interfaces to door locks, PABX, minibars, payment rails, channel managers and reporting.
Advanced training
Refresher and power-user sessions as staff turn over, delivered in Burmese or English.
Our process
Six stages, in this order, every time.
- 1
Initial consultation
We visit the property, meet each department head and record what actually happens today — not what the manual says.
- 2
Solution design
Module selection, hardware list, interface map, licensing and a phased plan with dates. Signed off before anything is ordered.
- 3
Implementation
Environment build, configuration, data migration, interface commissioning and a parallel test against your live operation.
- 4
Training
Role-based sessions for front desk, housekeeping, F&B, finance and management. Materials in Burmese and English.
- 5
Go-live support
Our engineers on the property through cutover and the first night audits, until your team runs a clean day unaided.
- 6
Ongoing support
Transition to the support desk, with a named engineer who already knows your configuration.
Ready to get started?
Tell us your property size and current system, and we will come back with an indicative scope.